Do you know which is the best appointment scheduling software?
10 January 2023
In a world where being “the best” is subjective, partly because everyone claims to be the best, how can we decide which is the best appointment scheduling software?
Actually, it is exhausting and nearly impossible to test all the software on the market intended for this and finally choose the one that works best for you. After all, you can’t test all the cars on the market before you buy one.
How to find out which one is the best?
There are applications like Zoho Bookings that have been on the market for more than 2 years, while many others that are part of the competition have been there for a decade or more.
Truth be told, there are many good things that each application can bring us, and although we followed the model that some customers follow when looking for the best software (checking G2Crowd and influencer reviews), no one method answered concisely which one is the best and why.
You see, G2Crowd reviews go in all directions, from meeting schedulers to CRM systems, so it’s easy to miss the initial target. Whereas influencer reviews are unbiased, because in those, all the apps on a “best apps” list are good.
From above, surely you can argue that, that being the case, there is no definitive answer and that we need to find an app that suits our needs. However, we disagree.
In case you didn’t know, you can find the best option if you filter applications according to the principles that guide the universal buying process. This is what we do when we want to buy something:
- We set a budget, knowingly or unknowingly. Our perceived value of that product determines the upper limit.
- The choices are narrowed down after the budget is set. Then, we look for products that offer the maximum number of features within that budget.
Up to this point, it’s been a very logical process. Next, we enter the subjective areas, where we ask:
- Is the product reliable?
- Will we enjoy using the product?
So, if we apply the same thought process to finding the best appointment scheduling software on the market and restrict the study to only those applications that are most frequent on the first page of Google and Zoho Bookings, we will probably come up with a much more effective result.
Therefore, in this opportunity, we will show you the results of a study in which these consumption habits were implemented in order to really choose the best appointment scheduling software.
The eight best appointment scheduling software ranked
Acuity Scheduling is a flexible and versatile application that can solve many appointment scheduling cases. In it, the primary audience is the health and wellness industry. In addition, it comes with a seven-day free trial.
Moreover, the help documentation is high-quality and provides customer support via email and chat. Nonetheless, this software does not have a free plan.
Another very good application for scheduling use cases. They also offer a 30-day trial period and provide customer support via email. And although 10to8 is not very strong when it comes to integrations, many users have rated the application positively.
Well, this app needs no introduction. What’s more, its minimal user interface is its main attraction, and its community and support are quite active. While it doesn’t cover all scheduling use cases (such as classes), it has companion mobile apps that make it even easier to share your schedule.
All in all, it integrates very well with applications from the same developer (Zoho), such as CRM, Meeting Flow, Sites, etc. Additionally, it offers the best customization and branding options on the market without the need to force the user to code HTML and CSS.
This is with the objective of developing a product suitable for customer-oriented teams. Likewise, its user support channels are: email, the community, and, of course, help documentation.
This software is also capable of covering many use cases in the service industry. Unlike other applications, it has functions that enable door-to-door types of services. Likewise, it has many options to filter out unwanted bookings.
Again, the channels they use as a means of communication with their customers are email, chat, and help documentation. Finally, it integrates with Square POS, has complementary mobile applications, and offers custom development.
Coming from a design-oriented parent company, its interface is one of the best in the market. It has good mobile applications and supports its customers with help documentation, mail and live chat support. Moreover, its business plan is one of the simplest.
If you want a simpler application, this is the Calendly alternative. Certainly, you will miss some features of the original Calendly app, although if you hold meetings with approval, you should opt for Appointlet.
On the other hand, it provides customer support via mail, chat, and documentation, although it has no companion mobile apps, so the entire process is handled by Calendly.
Its pricing model is based on usage, which makes it different from the other applications compared in this list. It also allows you to choose a specific number of features for each pricing plan, making it more customizable.
Here, the way they support customers is, again, by email, chat, and help documentation as well as mobile apps. You should know that the primary target audience is the health and wellness industry.
If Acuity is the best, why do other apps exist?
Well, simply because sometimes it is easier to work with a simpler product with fewer features, and maybe that product has better support. Anyway, even though there are exhaustive analyses, users tend to make decisions based on their interests and needs.
Nevertheless, with this list, it will surely be easier to choose an option. Remember that this study emphasizes the quality of the support that the software can provide, the user experience, and above all, the budget required to use it.